Terms & Conditions

1. Introduction

Welcome to Outside & Arrow ("we," "our," or "us"). By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

2. Product Information

We provide detailed descriptions of all products on our website. We make every effort to ensure that the product details, including images, are accurate. However, we do not guarantee that the descriptions are error-free.

3. Order Process

To initiate a conversation regarding custom orders or product inquiries, customers may fill out forms on our website. This allows us to gather basic information such as your name, contact details, and address when placing an order. We do not collect any additional data outside of what is necessary for fulfilling the order and communication.

Upon completing an order, you will be asked to provide your payment information. Payment options will be available on the checkout page.

4. No Refunds or Exchanges

Please be sure to carefully review product descriptions before placing your order. We do not accept returns, refunds, or exchanges. If you have any questions about a product, please contact us before completing your purchase.

5. Shipping

We currently only ship within Canada. Shipping times and costs will be invoiced later (after we calculate based on the size, weight and location.)

6. Liability

Once your order has been shipped, Outside & Arrow is not responsible for any issues that arise during transit. This includes, but is not limited to, delayed or lost shipments. We are not responsible for any damages or losses caused by third-party shipping carriers.

7. Payment

All payments must be made at the time of checkout. We accept various forms of payment, which will be displayed on the checkout page.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page.